Product Designer & Design Manager

🇫🇷 Public Sector

Transforming public action through trusted and sovereign digital solutions that serve the general interest.

Product Designer & Design Manager
2018 - 2025

Docaposte UX Team (Digital Branch of La Poste Group)

From digital identity to inclusive public services, I led UX and design initiatives that shaped how millions of citizens interact with France’s public platforms every day.

My focus was on accessibility, digital trust, and system-wide coherence.

In recent years, we explored the intersection of AI and public services.

What I’ve learned:
Designing for the public sector means designing for everyone and that makes the work deeply meaningful.

It also means aligning with evolving government priorities and policies, ensuring that digital inclusion and trust stay at the heart of transformation.

Accessibility isn’t just a checklist, it’s empathy turned into a framework.

Designing public services for millions with trust, inclusion, and innovation

France’s public sector faces the same challenge as many democracies: how to make digital services human, accessible, and efficient for everyone.

My journey from national identity to education and healthcare.

Building trust at scale

With L’Identité Numérique La Poste (Digital ID), used by over 7 million citizens, we designed one of France’s most trusted digital identity services.

Our work focused on privacy by design, clarity of user flows, and inclusive design patterns — ensuring a seamless experience across both digital and physical verification journeys.

Driving accessibility and inclusion

From youth portals like YEP’S and Pass+ (regional cultural & sports support initiative) to education tools such as PRONOTE (national school management tool), I contributed both as a designer and lead, shaping user journeys and visual systems.

Our redesigns simplified registration flows, reduced hotline calls by 50%, and made mobile-first accessibility a new standard for regional services.

Brought accessibility to the core of every delivery: not a checklist, but empathy made systematic.
(Also I do have the checklist for designers & devs 👀)

Exploring AI for public good

I also led early AI proof-of-concepts in collaboration with public partners:

AI-driven school zoning tool – reduced admin time from 3 days to 10 minutes while balancing class sizes and geography.
Generative AI assistant for teachers (PRONOTE QCM) – allowed quiz creation in seconds from course material.
DALVIA Santé – explored how AI can help doctors summarise and interpret complex patient data.