I’m Steph,
I design services
before screens.
Senior service designer
8 years in healthcare, government, finance.
→ discovery,
→ co-design,
→ blueprints.
Hire me as…
Senior Service Designer (IC)
Discovery & field research: stakeholder interviews, user testing, insight synthesis
Co-design facilitation: workshops from C-suite to frontline
Service blueprints & journeys: frontstage/backstage/tech/policy mapped
UX audits: identify what's broken, prioritize what to fix
Delivery-ready specs: not just artefacts, specs that ship
Accessibility by default (WCAG 2.2 AA)
AI-ready. Led 15+ POCs including clinical assistant.
Currently training in AI Design Systems (Memorisely 2025).
I bridge design, data, and product teams.
Structure
〰️
Energy
〰️
Genuine collaboration
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Structure 〰️ Energy 〰️ Genuine collaboration 〰️
Kind words…
“Builds trust fast, navigates uncertainty, and turns complex problems into clear paths.”
— Daria Ryazanova, UX Designer
former direct report (2025)
“Calm, empathic leader who keeps teams on track and resolves issues quickly.”
— Cécile Martini, UXUI Designer
former direct report (2025)
